Reebok Sports Club/NY

Services Provided: Member Experience Survey and Focus Groups

“It has been our pleasure to work with ClubIntel to enhance our company’s single biggest asset and to gain insights on how we could better enhance our member experience. As an operator of luxury health clubs we are constantly faced with the realities of a changing value proposition. ClubIntel helped us to dig deep into our members’ psyches and delivered to us actionable recommendations. They are patient and intuitive and as professionals they know our business inside and out. Their methodology is solid and their communication both internally and with our members is clear and concise.

I would highly recommend their work to anyone who wanted to get a fair and objective look at their business from industry experts.”

Smaiyra M. Million
Chief Executive Officer
Millennium Partners Sports Club Management, LLC