Blog

The Service Profit Chain

Published: February 5, 2014

This clip is taken from our video entitled “The Forgotten Element of the Member Loyalty Equation; Employees”. In this segment we discuss the Service Profit Chain and the link between the employee experience and member loyalty.

<< Back to Blog

eNewsletter Signup

ClubIntel writes monthly Whitepapers on a host of topics that provide relevant and informative insights into the fitness industry. If you would like to receive our monthly Whitepapers, which arrive via our eNewlsletter, please provide Your Name and Email Address.

In The News at ClubIntel

Recent Whitepapers and Reports

Client Testimonial

"Mark and Steve are a unique and strong partnership. Both have decades of experience in the club industry. Steve has specific expertise in all areas of operations and Mark is a true marketing expert. The combination is synergistic and effective. I am happy to recommend ClubIntel, Inc. to everyone in the club industry."

Rob Goldman
COO
Columbia Association

Clients Served