Videos

Drivers of Employee Loyalty

This clip is taken from our video entitled “The Forgotten Element of the Member Loyalty Equation; Employees”. In this segment we discuss what employees say is important to them and how these elements are critical drivers of employee loyalty and employee productivity.

Published: February 5, 2014

Surveys: The Good and Bad

This clip is taken from our video entitled “The Secret to Understanding What Members Want and Need”. In this segment we discuss how clubs can use surveys to listen to members, as well as uncovering their overall experience with the club.

Published: February 5, 2014

Understanding the Employee Experience

This clip is taken from our video entitled “The Forgotten Element of the Member Loyalty Equation; Employees”. In this segment we discuss how important it is to understand the employee experience and the tools that can be used to understand and measure the employee experience.

Published: February 5, 2014

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"After researching three separate firms and approaches for market research, we selected Club Intel. Their thorough approach to gaining insight from members, staff, competitors and the general market, coupled with their many years of combined experience in our industry provided us with a clear focus for improvement and opportunities to grow in the years ahead."

Tim Rhode

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