Videos

Drivers of Employee Loyalty

This clip is taken from our video entitled “The Forgotten Element of the Member Loyalty Equation; Employees”. In this segment we discuss what employees say is important to them and how these elements are critical drivers of employee loyalty and employee productivity.

Published: February 5, 2014

Surveys: The Good and Bad

This clip is taken from our video entitled “The Secret to Understanding What Members Want and Need”. In this segment we discuss how clubs can use surveys to listen to members, as well as uncovering their overall experience with the club.

Published: February 5, 2014

Understanding the Employee Experience

This clip is taken from our video entitled “The Forgotten Element of the Member Loyalty Equation; Employees”. In this segment we discuss how important it is to understand the employee experience and the tools that can be used to understand and measure the employee experience.

Published: February 5, 2014

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In The News at ClubIntel

Recent Whitepapers and Reports

Client Testimonial

"The Club Spa & Fitness Association (CSFA) has had the pleasure of watching an amazing team in action. Steve and Mark have been thorough, prompt, courteous, innovative and professional in their approach to authoring our association’s first book, CSFA’s Private Club Spa and Fitness Management Resource Manual. ClubIntel’s workmanship and delivery of our product has exceeded our expectations by miles! It is obvious that these two gentlemen not only have extensive experience in the health club and the marketing industries, they have a passion to deliver quality products and extraordinary customer service. Thanks to ClubIntel, not only are we proud to have a textbook that provides our members with a tool that outlines the effective operation of the private club spa and fitness center, this book will also be the platform for our certification course, Business Management for the Private Club Spa & Fitness Director, that is due to be released by ClubIntel in the summer of 2015. Clearly, we have chosen a lifelong partner and anticipate the guidance and support of ClubIntel in several of our future endeavors."

Barb Svenson
President
Club Spa and Fitness Association

Clients Served