This clip is taken from our video entitled “The Forgotten Element of the Member Loyalty Equation; Employees”. In this segment we discuss what employees say is important to them and how these elements are critical drivers of employee loyalty and employee productivity.
Published: February 5, 2014
This clip is taken from our video entitled “The Secret to Understanding What Members Want and Need”. In this segment we discuss how clubs can use surveys to listen to members, as well as uncovering their overall experience with the club.
Published: February 5, 2014
This clip is taken from our video entitled “The Forgotten Element of the Member Loyalty Equation; Employees”. In this segment we discuss how important it is to understand the employee experience and the tools that can be used to understand and measure the employee experience.
Published: February 5, 2014